MSP Software and Managing Private Cloud / Hybrid Cloud Environments
Bojan Simic of TRAC Research suggests “Management Tools for MSPs (Managed Service Providers) Could Come in Handy in the Private Cloud.” The industry analyst writes, “deployments of private cloud services are driving IT organizations to act like internal service providers (ala managed service providers). For that reason, many of the capabilities that BSM (Business Service Management) vendors built to make their solutions more appealing to the managed service provider market could be very valuable for the management of private cloud environments.” This is more than noteworthy insight on the use of managed service monitoring / MSP monitoring software.
Whether you are a MSP / Managed Service Provider, Hosting Service Provider or large enterprise, meeting service commitments and achieving operational efficiencies demands oversight of the dynamic provisioning within virtual environments (virtualization management) and the extended data center.
It will also necessitate more automated methods to efficiently define, monitor and maintain logical service groups of respective infrastructure and application components. Not for the task of simply mapping a service, but more so to identify, activate and cross-correlate the component’s various operational controls with regards to performance, availability, changes and security. The result of which enables proactive management and expedites root-cause analysis to meet service levels.
Lastly, it will require the tracking of shared and client-specific resources, both on-premise and off-premise, for the purpose of optimization, usage metering and capacity planning. Sound familiar – these tenets for Business Service Management, which align with Managed Service Provider / MSP software requirements, do indeed support managing private and hybrid clouds. They also happen to be core competencies within AccelOps’ integrated data center and cloud service monitoring platform.
Bojan further asserts, “In order for these technologies to benefit the users of private cloud services, they need to include a set of additional functionalities that will make them effective in managing virtualized and dynamic infrastructure. However, the capabilities such as multi-tenancy, SLA management or the ability to calculate service chargebacks have been essential for using BSM (Business Service Management) solutions in the MSP (Managed Service Provider) market and they are equally as important in managing private cloud environments.” We couldn’t agree more.
Multi-tenancy relates to software architecture where by one instance of the software can serve multiple organization or customer “tenants.” While computing resources are shared, the software virtually partitions functionality to support data and configuration of each client. From a client perspective, the client works with their own virtual instance and respective data. From a MSP / Manager Service Provider or enterprise perspective, an integrated data center monitoring platform with rich multi-tenancy and customization features offers the foundation upon which cloud computing advantages can be realized.
AccelOps offers managed service providers (MSP) and enterprise customers multi-tenancy that streamlines multi-client/division and multi-site (on-premise and off-premise) discovery, configuration, distributed collection, analytics, monitoring, dashboards, alerting and reporting. Our multi-tenant implementation is all presented through a consolidated web console – avoiding the cost and administrative burden of managing multiple monitoring components and a variety of portals.
AccelOps is not just software that operates as a virtual appliance. Plenty of conventional software applications have been ported to run on a virtual machine. The AccelOps platform was designed on a virtual cluster architecture that takes advantage of internal parallel processing, load balancing and multi-tenancy, as well as leveraging VMware’s provisioning and high-availability attributes. This provides on-demand deployment and scalability to address the heavy analysis and reporting throughput demands common in MSP / Managed Service Provider and cloud computing environments.
We welcome Manage Service Providers (MSP), Hosting Service Providers and large enterprises to explore AccelOps’ integrated approach – whether used as MSP monitoring software or as a data center monitoring platform for private cloud / hybrid cloud management. Takes us for a test drive via our Free 30-day trial program.