Key Features and Benefits

Highlighted Features and Benefits

Feature	Benefit
All-in-One solution	Integrates CMDB, BSM, NBA, APM, SLA, SIM, IAM and event/log management functions to provide holistic infrastructure monitoring, alerting and reporting, as well as service-oriented management.
Integrated IT Service Management	Fully integrated approach overcomes cumbersome tool portfolio, shareware and legacy system deployment, implementation and maintenance expenditures, as well as operational data redundancy.
Virtual Appliance or SaaS Delivery	Flexible means to evaluate, deploy and scale -- with low TCO, nominal CapEx, pay per use and as needed capacity.
Auto-discovery and Dynamic Baseline	The solution auto-discovers the infrastructure and operational activity, as well as continuously tracks configurations, relationships, services and baselines. The result eases implementation, reduced ongoing maintenance, expedites service definition and keeps the system current.
Automated CMDB	Dynamically populates, maintains, trends and analyzes configuration, CI objects and service changes including virtual systems for incident response, root-cause analysis, compliance, consolidation insight, and service controls.
Application to Infrastructure Service Mapping	Expedites IT business service definition with maintained relationships, dependencies, monitored attributes and service levels.
Event / Log Consolidation and Cross-Correlation	Automated operational intelligence that identifies critical issues and provides immediate access to related event, problem and incident details.
360 Degree Root Cause Analysis	Puts comprehensive and relevant service and component level details readily at the operator's fingertips.
Business Service Management (BSM)	Accelerates controls and IT responsiveness to measure, meet and improve service quality and reliability.
Network Behavior Analysis (NBA)	Completely integrated network monitoring including netflow analysis, interface status, network resource consumption, anomalous activity and quality of service (CBoS) translated into actionable measures and business terms.
Availability and Performance Management	Completely integrated system to monitor and trend system and application uptime, degradation, resource consumption and activity.
Virtualization Management	Cross-correlate VM, VM virtual switch vLANS and hardware layers with guest host and application layers to identify issues, pinpoint root-cause, as well as reconcile and optimize virtualized resources.
Application Performance Management	Combines process monitoring and end user performance monitoring via synthetic user transactions to identify application performance and response issues.
Database Monitoring	Combines process monitoring, log management and end user performance monitoring via synthetic user transactions to identify and assess database performance, availability, security and anomalous activity.
VOIP Monitoring	Combines network, process monitoring, log management and end user performance monitoring via synthetic user transactions to identify and assess VOIP/SIP performance, availability, security and anomalous activity.
Security Information Event Management	Completely integrated system to filter, correlate, present and store pertinent event log data and security incidents to reduce noise, improve response and fortify compliance.
Compliance Log Management	Stores both raw and parsed event log data with HMAC (Hash-based Message Authentication Code) with unlimited online data analysis to meet compliant data retention policies.
User Activity Control	Completely integrated system to monitor identity, primary and secondary logins and user transactions to reinforce acceptable use policy, address internal threats, and serve as a record of user action.
Directory Services Integration	Monitors, inherits and maintains current LDAP/AD object changes in CMDB which enhances auditing and access functions, as well as, search, dashboards, reports, metrics and analytics.
Interactive Network Visualization	Network layers 2 and 3 topology mapping with incident and business service overlays, filtering, and drill-through details to support collaboration and investigation
Customizable Dashboards, Reports, Analytics and Metrics	As the system is exposed to the infrastructure, built-in analytics populate incident, event, IT functional domain, device, performance, availability, security and service-level dashboards. Drill-through dashboards are customizable through pre-defined widgets and user-defined search. This accelerates time-to-value and enables immediate results across the organization.
Built-in, Extensible Knowledge base	Pre-defined dashboards, rules and over 900 report templates are mapped to standards and compliance best practices, and are completely customizable.
Integrated Web 2.0 Console	Intuitive and dynamic dashboards, analytics, metrics and service management web 2.0 GUI provides anytime, anywhere access and desktop-like performance experience.
Multi-Tenancy	Consolidated, multi-tenant console provides central IT organizations with a view aggregated across sites, and by customer/division, that is integrated and fully customizable. Local department/customer administrators can also enjoy rich monitoring, search and reporting capabilities.
Powerful Analytics Engine	Layer-7 intelligent, high performance analytics engine supports built-in, extensible rule and rule profiles. GUI rule editor supports full Boolean Logic and over 340 cross-correlation attributes enabling an unlimited means to monitor and analyze pertinent operational data.
Real-time Profiling	Intelligent statistical profiling to baseline network utilization, system resource consumption, and user/service account activity for the early detection of anomalies, exceptions and insider threats as well as capacity and policy planning.
Enterprise Search	Real-time and historic search supporting Google-like free-form text search, structured search wizard, iterative filtering, saved search and search-to-report functions to streamline ad hoc investigations and report generation.
Smart Incident Management	Reduced notification noise and added administrative focus on a select set of active incidents through alert consolidation, auto-suppression rules, instant filtering and state management.
Case Management	Case workflow, with integrated trouble ticketing, helps coordination and tracking of investigations, assignments and activity status among AccelOps users.
Agent-less Monitoring	Automates configuration of common and vendor-specific integration protocols (SNMP, Syslog, network flow, WMI, MS-RPC, Cisco SDEE, Checkpoint LEA, JDBC, JMX, VMware VI-SDK, HTTPS, IMAP, IMAP over SSL, POP3, SSH, and Telnet...) to enable rapid, zero-touch integration.
Multi-site Integration	One AccelOps cluster can centrally monitor many organizations in both on-premise and off-premise infrastructures using remote AccelOps collectors that do not require agents on monitored systems.
Broad, Agile Device Support	Supports popular device sources to ease implementation, and enables new and custom sources to be readily integrated without having to modify the base solution. See our supported device list.
Scalable, Dynamic Clustering	Administrators can enhance performance and support for unlimited online data analysis by adding virtual appliance cluster members on-the-fly.
Optimized Operational Data Repository	Allows for longer-term retention only limited by addressable storage and reduces storage capacity requirements. Achieve broader operational coverage, be more proactive and responsive, get results faster, and lower ops management costs. No DBA required.
Secure System	Confidence with hardened system, RBAC- enabled, multi-tenant, encrypted data transmission, and SAS70-2 audited physical security with regular 3rd party vulnerability testing (SaaS).