AccelOps APM - Details


AccelOps presents an integrated view into the health of your network, systems, applications and virtualization environments. The solution not only monitors and profiles performance and availability statistics, but also correlates network behavior, system processes and end user monitoring for immediate insight into operational baselines, application response, resource usage and anomalous activity.

From virtualization to VOIP, consolidation initiatives and technology advancements can introduce new operational threats and blind spots that can impact IT service delivery. With AccelOps, teams responsible for network operations, systems, administration and applications now have a unified view of infrastructure availability and performance from a component and IT service perspective. AccelOps answers such questions as:

  • What network bottlenecks, device faults, system problems and application issues are affecting what services?
  • When and why are performance degradation and availability disruptions occurring?
  • What are the response rates of business critical applications and what are the most likely causes?
  • How are VM movement, hardware faults, patches and upgrades impacting performance and uptime?
  • Are my technology investments yielding expected results - what resources can be further optimized, either by consolidation or by adding capacity?

Comprehensive Availability and Performance Management

AccelOps offers extensive performance and availability monitoring to enable proactive management, expedite problem resolution, and facilitate service-based capacity planning across network, systems and applications.

AccelOps discovers, aggregates, analyzes, records and stores key performance indicators and trends regarding:

  • Network devices such as firewalls, routers, switches, security gateways, etc.
  • Servers such as Windows and Linux
  • Virtualized and physical environments
  • Network behavior analysis and anomalous activity
  • Network quality of service
  • Network resource utilization by application, device, and group
  • System availability statistics via ping, device uptime, and uptime percentage
  • System performance metrics including CPU, memory, disk, interface and process count for servers and network devices
  • Interface utilization, errors and number of connections for network devices such as firewalls, routers and switches
  • Application level performance metrics for web, app servers, database and infrastructure servers such as DNS, DHCP and Exchange
  • Application response via end user monitoring
credentials

Detailed Health Metrics for Systems, Applications, Virtualization and Networks

AccelOps monitors the performance and availability of systems, applications and virtualization environments. The health and pertinent statistic of each IT infrastructure component is presented, as well as respective SLA achievement and support of defined business services.

Performance metrics are maintained with trend information to readily provide real-time and historic comparisons. Trends are shown in sparkline charts with the ability to quickly investigate trendline details.

AccelOps also monitors the configuration and operational states through our integrated CMDB. We continuously monitor, trends and alert on key performance indicators regarding:

Installed Software
  • Availability status (uptime, ping response)
  • Uptime percentage over a period
  • Syslog event feed rate and status
  • CPU Utilization and utilization of specific applications
  • Local disk space and utilization
    • Installed Software
  • Hardware (processes, modules)
  • Installed software
  • Installed patches
  • Running applications
  • Windows services
  • Process status
  • Start-up and running configurations from network devices
  • Open ports and service changes
  • Network interface utilization and send/receive statistics
  • Network behavior analysis
  • Network quality of service (CBQoS)
  • Network interface packet error statistics

    • Vital Health Stats

    AccelOps provides immediate insight into the operational state, including process resource consumption and health stats of business critical applications, such as:

    • App & Web Servers
    • Authentication
    • Databases
    • Directory
    • Email
    • VOIP
    • Web Gateways
    • and more

    End User Monitoring with Synthetic Transactions

    AccelOps provides end user performance monitoring via synthetic user transactions, both single and sequenced, for commonly used protocols, such as HTTP, HTTPS, DNS, LDAP, SSH, SMTP, IMAP, POP, FTP, JDBX, ICMP and for generic TCP/UDP ports. This complements monitoring for Microsoft DNS, DHCP, IIS, Exchange, MS Active Directory, MS SQL, Oracle and other databases, VOIP as well as Apache, Tomcat, Glassfish and JBoss. The result provides a rich set of metrics to identify application performance and response issues tied back to monitoring business services.

    Intelligent Health Alerts

    AccelOps contains built-in and customizable rules to detect device, application and business service health spanning multiple metrics. It can detect changes in performance, changes based on historical information or changes to expected response. Users can be alerted on incidents via console, pager, email, HTTP or XML as events occur. These rules can be fine-tuned and applied to device or application classes to streamline monitoring processes. These rules can be based on thresholds on aggregated metrics and thresholds can be static or dynamic based on statistical profiles of any metric.

    The administrator can also create custom rules for performance and availability in addition to more than 45 pre-built rules. Thresholds can be easily defined or different "interesting" attributes can be matched to take care of specific conditions.

    Business Service Health

    With AccelOps, you can monitor the performance health of each of your business services, not just individual devices and applications issues. Leveraging built-in and customizable business service performance rules, you will be notified and can quickly examine issues from a service delivery perspective. Check out the overall health across business services within a 24 hour window and readily zoom into any issues during the time period across performance, availability, security and change management.

    Performance Report

    Comprehensive Performance Reports

    AccelOps ships with more than 900 report templates encompassing various availability and performance attributes for network devices, servers, storage devices, virtual machines and applications. These reports can be easily customized within our integrated report writer allowing the user the flexibility to aggregate, summarize and chart all the performance details, as well as further drill through details in the report.