Definition of Terms

Term
Description
AccelOps AccelOps provides integrated datacenter and IT service management solutions to enable organizations to achieve availability, performance, security and governance objectives
Analytics Analytics is the process of assessing operational data to extract context-specific, actionable and possibly predictive insight based on a set of pre-defined or ad hoc query / analysis parameters against operational data.
APM - Application Performance Management APM, or application performance mangement, is the systems management process of identifying, baselining, monitoring, measuring and optimizing the performance attributes of software appliations.
Baseline Baseline is an initial state of IT process, service or infrasture measurement such as configurations, service delivery, network activity and application resource utilization.
Business Intelligence Business intelligence is the set of processes and applications used to provide organizations with a better understanding of a buiness or operational state by leveraging the mangement and analysis of real-time and historic data.
Business Service Management Business Service Management is a methodology for managing, monitoring and measuring information technology (IT) from a business contribution perspective, in which service composition is defined, key performance indicators and controls can be applied, the service can be monitored, and where by reliability, incident response, prioritization, resumption and quality can be measured and improved.
CI - Configuration Items CI, or configuration item, is a structure unit within an information system that describes the component and its configuration attributes.
Cisco CS-MARS Cisco MARS is a security event management appliance that correlated security events and presented relevant incidents affecting an enterprise. Protego Networks originally invented the product prior to the company's acquisition by Cisco in 2005.
CMDB - Configuration Management Database CMDB, or configuration management database, is a repository that describes and maintains information related to all the attributes of components (also referred as Configuration Items or CI's) within an information system as well as tracking configurations, configuration changes and component relationships/ dependencies.
CMS - Configuration Management System CMS, or configuration management system, is an application that facilitates information system management and control by centrally recording and tracking all attributes and attribute changes regarding processes, resources, services and configuration items and their respective documention.
COBIT COBIT, which stands for Control Objectives for Information and related Technology, provides a means of IT governance through good practices across a domain and process framework that fortify IT's successful delivery of services measured against business objectives and audit capable requirements.
Compliance Compliance is a recorded state in which a person, process or system is in accordance with established specifications, industry or corporate guidelines, or regulation as validated by a supporting body of evidence which includes procedures, non-reputable documentation / records, and possibly audits.
Datacenter Management Datacenter management (or Datacenter Managemenet) is the process of documenting, managing and improving the physical or virtual body of information technology processes, appplications, infrastucture that support the operation and delivery of IT and business services.
Discovery Network discovery is an automated process to identify network computing resources, such as switches, routers, firewalls, systems and other applications, by merely providing an IP address or address range.
Event Consolidation, or Event Log Consolidation Event consolidation or event log consolidation is a set of techniques to subsequently reduce the volume of aggregated events so as to eliminate operational (Ops)data redundancy, assess and record events of importance, and generally reduce ops data management.
Event Correlation, Event Cross-Correlation Event correlation, also know as event cross-correlation, is a method of aggrgating, normalizing, and analyzing a massive amount of events in order to eliminate event noise and prioritize events of importance (also known as incidents), where by cross-correlation analyzes different types events that due to their sucession of activity or other relationship defines a particular incident.
Identity Access Management, Identity Access Control Identity access managent (IAM) or identity access control (IAC) are processes, policies, infrastructure applications and monitoring capabilities which support the management and tracking of identities and the authorized use of information technology resources.
Incident Response Incident response or IR comprises the plans, personnel and activies to be taken that eliminate the cause or source of an anomaly, fault, threat, event or variation from anticipated norm (incident) spanning the identification of the incident to its resolution, as well as potential respective incident communications, documenation and mitigation procedures.
ISO 197799, ISO 27001 ISO I7799 or ISO 27001, derived from the British Standards Institute and standardized by the IOS in 2005, provides policies and control guidance to implement, operate, monitor, maintain and improve information security management systems.
IT Service Management IT Service Management is a methodology for managing information technology (IT) from a customer or business contribution centered orientation, rather than a technology centered approach, in which tenets of service definition, key performance indicators, processes, controls, monitoring, and continuous quality improvement are implemented, measured and continuously improved.
ITIL The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations.
Log Management, Event Log Management Log mangement or event log management is an appliation that automates the collection, correlation, analysis and data management of infrastructure and application events for the purpose of operations, systems and security mangement, as well as, to support audit, governance and compliance documentation.
MARS / CS-MARS MARS / CS-MARS stands for Monitoring, Analysis and Response System which was a security event management appliance invented by Protego Networks and marketed by Cisco Systems upon the acquisition of Protego back in 2005.
NBA - Network Behavior Analysis NBA, or network behavior analysis, provides the means to monitor and measure network traffic to set baselines, identify anomalies and suspicious activity, resolve network faults and incidents, and understand information technology resource utilization.
Network Flow, NetFlow Network flow or NetFlow (related to IETF standard) is a record of network packet flow information, which contains details such as source and destination address, port (application) and amount of data, produced by popular network switch and routers and disseminated according to vendor-specific protocols such as Cisco Netflow, Juniper J-flow and HP sFlow.
Network Performance Management Network performance management is a process and supporting technology that supports planning, measuring and optimizing networks to reliable and appropriate delivery of network services as appropriate for a given application and within the cost constraints of the organization.
PCI PCI or PCI DSS (Payment Card Industry Data Security Standards), created by the Payment Card Industry, is merchant and payment card processing vendor standard comprised of 12 requirements (and the means to assess adheranc) leveraging common security standards with the focus on protecting sensitive card holder authentication and transaction data.
ProspectHills ProspectHills, a Delaware corporation, was our company name prior to AccelOps.
Root Cause Analysis - RCA Root cause analysis, RCA, is a process or the effort of assessing the basic or casual factor(s) that comprise an anomaly, fault, threat, event or variation from anticipated norm (incident) in order to pinpoint the specific actions that contribute to the incident, assess the possible means to resolve the incident, implement corrective actions, observe resolution effectiveness, as well as document and implement changes which mitigate the risk of reoccurance.
Service Level Management A datacenter / information process whereby a guaranteed level of availability and performance for a service (comprised of applications and respective delivery infrastructure) is defined, monitored, measured and improved.
SIEM - SIM - Security Information Event Mangement SIEM (Security Information Event Management), or SIM (Security Information Management) or SEM (Security Event Management) is an appliation that automates the collection, normalization, correlation, analysis and data management of security-related infrastrucure and application events for the purpose of filtering, prioritizing, investigating, resolving and measuring information security incidents, as well as supporting audit processes and compliance documentation.
Software-as-a-Service, SaaS Software-as-a-Service, or SaaS is a software license and delivery model whereby a vendor licenses an application for customer to use on-demand as a service for a specified term and operating components of the service can exist outside of the customer's premise to alleviate the customer's operating and capital expenditure.
Virtual Appliance A virtual appliance is software implemented as a binary or virtual machine image, comprised of pre-configured operating system and application components, that is specifically designed to operate on a computer or on a designated virtual technology (e.g. VMware) as a guest host so as to reduce end user installation, integration and maintenance expenditures.
Virtualization Virtualization generally refers to an abstration of system, network, storage and applications resources from the actual underling platform/physical resource.