Professional Services

At Your Service

AccelOps is designed for convenient deployment and rapid results. Customers can fortify their AccelOps investment with our expertise to expedite implementation schedules and to fine-tune the system to better address immediate oversight and reporting requirements.

Our professional service can be delivered remotely, for added flexibility and efficiency, or can be conducted onsite.

AccelOps consultants are thoroughly experienced in product implementation, process and schedule integration, and IT service management best practices. Working closely with our customers, our professional service efforts ensure customer success during planning, deployment and advanced use phases. The overriding goal is to provide knowledge transfer while meeting defined product implementation objectives and timetables.

AccelOps FastTrack Service

This professional service is designed to streamline AccelOps integration and proficiency by combining installation and training services. The service includes:

  • An implementation plan to assess requirements, review technical specifications and infrastructure coverage, and define success criteria
  • A pre-flight check to ensure appropriate hardware procurement and infrastructure setup
  • Product deployment to assure installation, validate infrastructure integration, tune settings and establish administrative norms
  • Guided tour to establish product familiarity, explore major features, and review services definition and analytics
  • Training to examine administration and operation details, as well as refine dashboards, reports and analytics
  • Remote post-engagement review

AccelOps Install Service

This professional service is designed to ensure appropriate and timely AccelOps deployment. The service includes:

  • Deployment plan to review technical specification and infrastructure coverage
  • Pre-flight check to ensure appropriate hardware procurement and infrastructure setup
  • Product deployment to assure installation, validate infrastructure integration, tune settings and establish administrative norms
  • Guided tour to establish product familiarity
  • Post-engagement system tune-up and review of practices

AccelOps Training Service

This professional service is designed to provide knowledge transfer and ensure adoption of best practices. The service includes:

  • Summary of the AccelOps solution, implementation considerations and key features
  • Examination of pre-flight check, installation, discovery and configuration best practices
  • Guided tour of features and overview of dashboards, search, reports, analytics
  • In-depth review of administrative operations, service definition and analytics
  • Advanced tuning and customization
  • Remote post-engagement review of practices

AccelOps Custom Service

AccelOps can accommodate and refine the above services to meet unique customer requirements including the development of custom analytics, dashboards, reports and unique or custom application support.