Register for our Live AccelOps Tour

When: Monthly
Duration: 45 minutes

Register for the "Integrated Data Center Monitoring" webcast
Thursday, December 27, 2010 – 12:00pm PDT

Register for the “Better SIEM. Beyond SIEM.” webcast
Thursday, December 27, 2010 – 10:00am PDT

The AccelOps integrated data center monitoring and cloud service management solution accelerates infrastructure visibility, service-level oversight and operational efficiency – on-premise, off-premise and in the cloud. Register to attend our live tour and see AccelOps in action. Scheduled weekly, this webcast provides a timely overview of AccelOps and demonstration of key features through use cases. Choose either our performance / service-oriented webcast or our security-oriented webcast. Seats are limited.

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Integrated Monitoring in Today’s Complex Data Center and Cloud Service Environments

Bojan Simic, president and principal analyst at TRAC Research
James Alcock, IT manager at Robert Boissoneault Oncology Institute

When: Prior Recording
Duration: 23 minutes
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A TRAC Research study shows that organizations using a single integrated platform to monitor infrastructure across multiple functional domains – security/compliance, applications, servers, network — are 72% more likely to improve their ability to troubleshoot and resolve problems quickly than their peers who are using multiple management tools. Robert Boissoneault Oncology Institute will share its approach and lessons learned.

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Operationalizing Security – Making the Top 10 SIEM Best Practices Work: Metrics, Processes and Technologies

William Sieglein, president of the CSO Breakfast Club
Dr. Anton Chavakin, author of the book and blogsite "Security Warrior"
Randolph Barr, CSO of Qualys and former CSO of WebEx Communications/Cisco
Tim Mather, former RSA chief security strategist and Symantec CSO
Jamie Sanbower, director of cyber security practices at Force 3
Scott Gordon, Vice President at AccelOps

When: Prior Recording
Duration: 60 minutes
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Log management and Security Information Event Management (SIEM) have been around for quite some time and user requirements and best practices have evolved. How can organizations large and small further optimize resources and accelerate the advance of security intelligence, defenses and compliance measures? Leveraging guidance from leading industry sources and building upon lessons learned from the field, William Sieglein of the CSO Breakfast Club will moderate an expert roundtable exploring pragmatic SIEM / Log Management best practices in terms of:

• Metrics: what to measure, why measure and what’s extraneous
• Processes: phasing in results, operational concerns and pitfalls to avoid
• Technologies: source considerations, key controls and related SIEM functionality

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Managing the Shift to Enterprise Private Cloud: Considerations, Controls and Technologies

Phil Hochmuth, Principal Analyst, The Yankee Group
Scott Gordon, Vice President at AccelOps

When: Prior Recording
Duration: 60 minutes
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Enterprises are seeking the value and dynamics that cloud computing affords, but want it deployed on internal network or with a combination of public platforms; hence the growth of private and hybrid clouds. Beyond virtualization and powering necessary network elements to support private/hybrid clouds, examining organization readiness, operational processes and monitoring controls are fundamental to ensure reliable, manageable and secure service delivery. Join presenters Phil Hochmuth, principal analyst at the Yankee Group, and Scott Gordon, vice president at AccelOps, as they:

• Explore the key building blocks for the readiness, deployment and operational controls of an internal/private cloud and hybrid approaches
• Review how cloud delivery of IT services can impact managing enterprise IT infrastructure and the application performance
• Examine the risks and challenges associated with monitoring an internal/private cloud architecture, and discuss approaches and remedies to these issues
• Present how AccelOps advances and bridges a holistic approach to data center and cloud service monitoring

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The State of Information Security for the Managed Service Provider

Charles Weaver, President of MSPAlliance
Richard Navarro, Director of IT, Jewish Home of San Francisco
Lawrence Dietz, Managing Director of InfoSec and Legal Services, Tal Global
Eric Ogren, Principal Analyst, The Ogren Group
Scott Gordon, Vice President, AccelOps

When: Prior recording
Duration: 45 minutes

Managed Service providers need to alleviate security, data privacy and compliance concerns for the customer, as well as manage their own operational risks and liabilities. Led by Charles Weaver, president of MSPAlliance, the roundtable session will explore infosec topics from a customer, legal, analyst and vendor perspective regarding legal considerations, customer expectations, compliance liabilities, operational threats and controls, and more.

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Service Level Agreements: Marketing, Legalities and Monitoring for Managed Service Providers

Charles Weaver, President and Co-Founder, The MSPAlliance
Julie Machal-Fulks, Partner at Scott & Scott LLP
Scott Gordon, Vice President at AccelOps

When: December 9, 2009
Duration: 60 minutes

If you run a managed services practice you need to protect yourself. At the same time, you need an SLA that can be flexible enough to make your clients feel at ease with the choice they will make. This webinar will present SLA marketing practices, legal ins and outs, and monitoring technologies that can provide revenue opportunity while reducing risks and liabilities for the Managed Service Provider (MSP).

Hosted by the MSPAlliance, this webinar will be of interest to managed service providers, application service providers and Internet service providers, as the speakers examine:

• proven marketing techniques
• legal terms, constructs and considerations
• automating controls, monitoring and reporting for service-oriented oversight

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The Audit-Ready Datacenter – Driving the Missteps, Blindspots, Pain and Resource Consumption Out of Compliance

Eric Ogren, Principal Analyst, The Ogren Group
Scott Gordon, Vice President at AccelOps

When: Prior recording
Duration: 60 minutes
Register for the Webcast

Efficient auditing by security teams involves more than centralized logging, canned reports, and searching event data. The secret to reduce audit costs and manage risk is a process of pragmatically refining policies and controls that directly supports IT business services and makes compliance subordinate to best security practices. Organizations are using the tenets of the audit-ready datacenter to implement more automated means to establish and monitor controls, to track configuration, identity and operating baselines, and to proactively integrate security with business processes.

This timely webinar, hosted by the ISSA, will present the latest trends, practices and enabling technologies in datacenter security and governance auditing, including answering such questions as:

• How are compliance mandates converging and what is the growing dependence of technology auditing in executive conversations?
• What are the tenets of the audit-ready datacenter and how can they provide oversight and extend security policies?
• What are the leading datacenter control considerations that impact adherence, auditing and investigations?
• What enabling technologies can enhance CCM, control monitoring, compensating controls, security responsiveness, documentation and audit results?

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Efficient Root-cause Analysis in the Face of Datacenter Complexity

Michael Cote, Lead Analyst at Redmonk Research
Scott Gordon, Vice President at AccelOps

When: Prior recording
Duration: 60 minutes
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Today’s anytime, anywhere service delivery and demand for operational savings created the evolution of the datacenter leveraging virtualization, consolidation, n-tier applications and cloud computing technologies. However, these same technologies add to management complexity and make it difficult to identify and resolve problems quickly and effectively.

This informative webinar, hosted by Computerworld, will examine real-world challenges, proven approaches and technologies that can automate root-cause analysis, expedite incident response and improve IT service reliability. The speakers will address:

• How virtualized infrastructures, tiered applications and hybrid clouds affect root-cause analysis and what practices can expedite problem identification and diagnosis
• Key considerations to advance incident response regarding processes, operational controls, data analysis and data management requirements
• Techniques, metrics and tools, including collaboration, instrumentation, investigation, service intelligence and SLA tracking, that can improve operational effectiveness and IT service reliability

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The Fast Path to IT Service Management for Mid-Tier Enterprises:
Beyond the Myths for What Really Works

Dennis Drogseth, VP and Lead Analyst at Enterprise Management Associates
Scott Gordon, Vice president at AccelOps

When: Recorded, Q3-2009
Duration: 60 minutes
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Mid-tier enterprises face similar service delivery challenges as larger enterprises, but they must contend with dramatically greater operational constraints. These IT organizations often cringe when confronted with grandiose notions about mapping out key business processes or embarking on other longer-term initiatives, especially when the task at hand seems more akin to putting out fires and keeping afloat with less. Now more than ever, IT organizations must be able optimize IT service processes, organizations, and technology.

This webinar will provide a pragmatic approach with clear takeaways on IT service management from a mid-tier enterprise perspective – relaying best practices and reviewing supporting technologies with a keen eye for the straightest path to service reliability, operational efficiency and effective ROI.

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The Future of SIM and Log Management – Becoming a Part of the Mainstream, IT Operations and Service Delivery

Pete Lindstrom, Lead Analyst at Spire Security
Scott Gordon, Vice president at AccelOps

When: Prior recording
Duration: 60 minutes>
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Companies are optimizing IT responsiveness and infrastructure oversight to improve service reliability, gain efficiency and manage business risks. In the past network operation centers (NOC) were focused on infrastructure piping, integrity and performance. On the other hand, security operation centers (SOC) have directed their attention to protection, prevention and detection. Enterprises seek to gain efficiency and increase service levels by converging the SOC and NOC organization and leveraging shared procedures, monitoring controls, workflows and reporting instrumentation. How will this convergence affect the security practitioner and are current log management and SIEM technologies up to task?

This informative webinar, hosted by the SANS Institute, will examine SOC/NOC convergence and explore:

• IT service management drivers and impact on the security professional
• SIEM and log management approaches: what’s good and what’s lacking
• Means to align the security organization, metrics and controls to service management tenets
• Operational blindspots that affect service delivery, incident response, acceptable use and compliance adherence
• The value of SOC/NOC/IT service management convergence and enabling technologies

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Integrated Data Center Monitoring – Merging Silos & Bridging On-Premise with Cloud Services

Bojan Simic, Principal Analyst, Trac-Research
Richard Navarro, Director of IT, Jewish Home of San Francisco
Ted Evan, Manager of IT, San Diego Unified Port District
Scott Gordon, Vice President, AccelOps

When: Prior Recording
Duration: 45 minutes
Register for the webcast

Cloud computing and virtualization present tremendous opportunities for IT as a utility in regards to provisioning, capacity and application delivery. At the same time, the variety of technologies, degree of automation, distribution of tiered applications and lack of cloud visibility can introduce data center complexity, service reliability issues and business risk. To take advantage of cloud computing, while maintaining service delivery and IT responsiveness, requires a holistic and more advanced means towards integrating data center monitoring across performance, availability, security and change management.

Led by analyst Bojan Simic of Trac-Research, this users / vendor panel will explore the topic of data center management in the era of cloud computing with regards to Infrastructure Monitoring as a Service. In addition, the session will explore first-hand drivers, considerations and implementation results.

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