AccelOps for Managed Service Providers (MSPs)

All-in-One Platform Drives New Service Revenue Opportunities

Even as strong demand for managed services has fueled the growth of Managed Service Providers (MSPs), the rivalry between MSPs competing for new customers and expanded services is growing. MSPs need to provide profitable and competitive services in the face of increasing complexity and scale of their customers’ IT environments. They are expected to deliver operational efficiencies, reduce operational costs and support their customers’ regulatory compliance all at lower costs and greater efficiencies than their customers can achieve in-house.

MSPs need a comprehensive, unified way to monitor, manage and optimize their IT services—and boost business efficiencies and performance. Unlike software suites built from disparate applications, AccelOps offers a scalable, high-performance monitoring platform that helps MSPs reduce costs and improve their overall effectiveness by spanning server, storage, network, security, application and user domains across the entire IT infrastructure – both in traditional data centers and virtually in the cloud.

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MSPs using AccelOps:

Deliver premium, value-added services. MSPs can offer value-added services with AccelOps’ unprecedented visibility and real-time analytics into their customers’ traditional, virtualized and cloud infrastructure.

Expand existing service offerings and revenue opportunities. MSPs can expand their offerings with AccelOps’ integrated security, performance and availability monitoring of customers’ entire IT infrastructure – servers, storage, networks, security, applications and users.

Profitably scale with customer demand. AccelOps’ flexible virtual appliance deployment, native multi-tenancy and flexible licensing allow MSPs to support multiple customers with unparalleled performance, security and flexibility at scale.

Continuously achieve operational improvements. Through efficiency gains and operational insights from AccelOps, MSPs deliver more effective, responsive and reliable services.

Achieve high levels of customer satisfaction. MSPs build customer trust through transparency using AccelOps’ sophisticated, intuitive reports and dashboards that can be customized based upon customer preferences, role and business priority.

MSPs use AccelOps to expand their business — by offering more services to their existing customers and by adding new business by servicing the needs of a much broader array of client infrastructures.

Services that MSPs can offer using AccelOps’ integrated monitoring platform include:

Remote monitoring and alert
IT event correlation and analysis
Private and hybrid cloud monitoring
Uptime and availability monitoring
Critical business services monitoring (e.g. financial trading operations)
Managed network services
Managed hosting services
VDI and desktop management
Security monitoring
Cloud security management
Compliance reporting
User activity management
Digital asset protection
Security risk assessment and consulting

With MSP success comes growth — in the number of clients, in the size of the companies served, in the number of devices monitored, in the volume of events processed and in the number of geographic locations tracked. This growth leads to a core requirement: a carrier-grade monitoring solution that scales with your business.