SIEM Concepts, IT Service Management Best Practices

At Your Service

The AccelOps platform is designed for convenient deployment and rapid results. With our Professional Services expertise, customers can fortify their AccelOps investments to expedite implementation schedules and fine-tune the system to better address immediate oversight and reporting requirements.

AccelOps Professional Services consultants are thoroughly experienced in product implementation, process and schedule integration, and IT service management best practices. Working closely with our customers, our experts ensure customer success during planning, deployment and advanced use phases. The overriding goal is to provide knowledge transfer while meeting defined product implementation objectives and timetables.

AccelOps Professional Services can be either delivered remotely, for added flexibility and efficiency, or can be conducted at the customer site(s).

Services

AccelOps FastTrack Service

This professional service is designed to streamline AccelOps integration and proficiency by combining installation and training services.

The service includes:

An implementation plan to assess requirements, review technical specifications and infrastructure coverage, and define success criteria.
A pre-flight check to ensure appropriate hardware procurement and infrastructure setup.
Product deployment to assure installation, validate infrastructure integration, tune settings and establish administrative norms.
Guided tour to establish product familiarity, explore major features, and review services definition and analytics.
Training to examine administration and operation details, as well as refine dashboards, reports and analytics.
Remote post-engagement review

AccelOps Install Service

AccelOps Install Service is designed to ensure appropriate and timely AccelOps deployment.

The service includes:

Deployment plan to review technical specification and infrastructure coverage.
Pre-flight check to ensure appropriate hardware procurement and infrastructure setup.
Product deployment to assure installation, validate infrastructure integration, tune settings and establish administrative norms.
Guided tour to establish product familiarity.
Post-engagement system tune-up and review of practices.

AccelOps Professional Training

AccelOps Professional Training is designed to provide knowledge transfer and to ensure the adoption of best practices when using the AccelOps software. The four-day interactive training curriculum uses a remote training environment, ensuring that participants are exposed to a variety of data and real-world scenarios in which to hone their skills.

Learn best practices from our experts on topics that include:

SIEM Concepts
Discovery Overview
Reporting
Performance
Change Scenarios
AccelOps Architecture
Verifying Discovery
Dashboards
Availability
Basic Tuning
AccelOps Installation
CMDB
Rules & Incidents
Security
Customization

Our Professional Training can be either delivered live online or customized and delivered at the customer site(s).

Call your Sales representative for Professional Training scheduling and pricing.

AccelOps Live Online Training

AccelOps Live Online Training is designed to provide knowledge transfer and ensure adoption of best practices. The interactive classes are conducted online via GoToMeeting over the course of several half-days.

The service includes:

Summary of the AccelOps solution, implementation considerations and key features.
Examination of pre-flight check, installation, discovery and configuration best practices.
Guided tour of features and overview of dashboards, search, reports and analytics.
In-depth review of administrative operations, service definition and analytics.
Advanced tuning and customization.
Remote post-engagement review of practices.

AccelOps Custom On-Site Training

AccelOps can accommodate and refine the above services to meet unique customer requirements, including the development of custom analytics, dashboards, reports and unique or custom application support. Just request Custom On-Site Professional Training.

At Your Service

Services

AccelOps FastTrack Service

AccelOps Professional Training

AccelOps Live Online Training

AccelOps Custom On-Site Training

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