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Retail, Wholesale & Distributors

Business Challenges

Whether in the retail, wholesale or distribution business, brand loyalty, customer acquisition and experience are paramount to a company’s success.

Retail, wholesale and distributors’ IT environments are complex, integrating many business functions, from inventory management, order, fulfillment and customer preference tracking to deliver the best possible customer experience, throughout a variety of devices and systems. 

These include payment and point of sale (POS) devices, online stores, and the volumes of mobile shopping and coupon applications –and their supporting databases. Add the complexity of regulatory and payment requirements: Sarbanes-Oxley and PCI DSS (Payment Card Industry Data Security Standard) and Europay, MasterCard and Visa (EMV) and other payment technologies that dictate standards around data collection, audit trails, data storage and visibility across applications, devices and servers. 

Minutes of downtime can impact the bottom line, thwart upsell opportunities and most importantly frustrate customers. A big part of customer loyalty is dependent on customer experience, the ability to deliver new services and to transact sales effortlessly beyond traditional business hours.

Industries

AccelOps for Retail, Wholesale and Distributors

 

Details and Benefits

AccelOps can enable retailers by providing integrated network reliability, availability and performance monitoring. AccelOps’ analytics-driven IT Operations and Cloud Management platform for cloud and virtualized infrastructures manages security, network performance and compliance, all through a single pane of glass.

AccelOps provides proactive insight for security management (SIEM), performance and availability of IT infrastructure and applications on a single platform – working across traditional data centers, as well as private and public clouds.   

Areas where AccelOps can provide immediate impact:

  • Track repeat returns and faulty returns
  • Collection and retail data analysis from various systems and devices
  • Reduce and proactively identify operational and security threats
  • Improve service reliability and uptime
  • Track return and discount activity
  • Automate compliance controls
  • Security management
  • Network and device availability monitoring
  • Efficient management and use of audit and operational data
  • Integrated log management, SIEM, flow analysis, configuration and performance monitoring

Resources

IT infrastructure visibility is key to ChemPoint, the leader in the marketing, sales and distribution of specialty and fine chemicals in North America and EMEA. The small, dedicated IT staff must be proactive to policy and procedure regulations, maintenance, compliance, as well as security auditing.

Jerry Bogart, infrastructure manager at ChemPoint, said the company chose AccelOps primarily for its security auditing and proactive and reactive maintenance capabilities. ChemPoint was drawn to AccelOps’ all-in-one solution, ease of use, upfront configuration and affordability.

“We selected AccelOps to gain a complete and full picture of our infrastructure,” he said. “With our previous solution, we had to go through multiple panes of glass to see the alerts. With a complete picture more readily available in AccelOps’ single pane of glass, we have improved network security.” 

Select Retail Customers Who Have Implemented AccelOps

1-800 CONTACTS

The world’s largest contact lens store®, 1-800 CONTACTS provides a simple, hassle-free way to replace your contact lenses.

Carrefour

MAF Carrefour Hypermarkets offer customers the largest selection of fresh produce and household goods available in the Gulf region.

Chempoint

ChemPoint is the leader in the marketing, sales and distribution of specialty and fine chemicals in North America and EMEA.

D&H Distributing

A leading technology distributor of IT and electronics offering end-to-end solutions for today’s reseller and retailers.

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