Rightsizing Made Simple.

AccelOps solutions are fully integrated with simple installation and exposure to functionality as defined by the respective license. By licensing based on total number of monitored nodes, the AccelOps platform is simple to manage – avoiding the administrative burdens and costs to maintain multiple products, components, portals and licenses.

Customers can start at the most appropriate model – adding coverage, functionality and upgrading capacity as needed with a simple license key.

Beyond the ability to add instances of AccelOps virtual appliance as part of a cluster, model licenses can be readily combined to extend overall performance and capacity. All models retain up to one year of correlated and raw operational data that is online and readily available for historic analysis. Additional capacity and multi-year subscription license are also available.

Our Subscription License includes maintenance (model updates and releases), as well as standard technical support during the term of the license. Beyond telephone support, users can take advantage of built-in “HowTo” videos, online community self-help and our online support center. Please see our subscription and SLA page for more details regarding maintenance, support and SaaS service level guarantees.

Security The AccelOps solution is built on an integrated security model which encompasses a hardened operating environment, role-based access controls, data encryption and segregation, as well as network, application and data security best practices. The AccelOps data center operates with strong physical and logical security controls, employs a SaaS-70 Type II certified site, network security, system redundancy and data snapshot technology.

1Model Performance Parameters

Performance parameters represent the approximate operational capacity of the AccelOps software based customer-provided hardware as per AccelOps model requirements.

Nodes are determined by counting number of network devices or servers – irrespective of the number of applications, interfaces, processes, users, groups or defined services.

EPS or Events per Second represents the number of operational events processed by the solution (in the case of SaaS, the events transmitted locally from the Customer to the AccelOps datacenter).

ODA or online data analysis provides the means for instant analysis of historical ops data by the Customer. Leveraging AccelOps optimized data repository, all models by default support online analysis equivalent to one year of operational data assuming full EPS. Additional online data retention can be licensed and is only limited to the amount of customer-provided storage capacity. There is no dba or storage migration burden. The result – all correlated and raw data is readily accessible to the extent of available customer-provided storage capacity (or as the case with SaaS, as retained by AccelOps datacenter) and the respective ODA level.

2Additional Performance Parameters for SaaS Models

Software-as-a-Service customers provide necessary hardware for local data collection by the AccelOps client software (called the Collector). AccelOps Collector compresses and securely transmits local ops data to our AccelOps managed datacenter that provides 24×7 AccelOps application monitoring, operational data processing and data storage to support the respective SaaS Model Performance Parameters. Additional Nodes and ODA overage charges can apply if exceeded within the subscription term. Customers can determine the number of nodes to be monitored and operational data stored (ODA) within the AccelOps SaaS solution to control or negate overage surcharges. Please see our subscription page for more details regarding AccelOps SaaS service level guarantee.